Critical Thinking, The Soul of Communication

After reading the excerpt, I find it fascinating to think that an intangible daily occurrence can cost companies around the world exorbitant amounts of money, $37 billion to be exact! 

Critical thinking is indeed the driving factor for effective communication. We should articulate our thoughts through critical thinking and then express them with others through effective communication.

 Personally, I have experienced misunderstandings in the workplace due to ineffective communication, fortunately not resulting in financial damage, just a few extra phone calls. People in leadership positions need to equip themself with critical thinking skills as they need to account the interest of members of differing demographics and craft a comprehensive solution in that regard. They also need to make the right decisions when put on the spot, and that requires critical thinking.

Critical thinking can also boost one's confidence, as you are equipped with information, potential arguments, and solutions. This will drastically move the conversation in the right direction and avoid ambiguity.